Shipping Policy
Once you place your order, you will receive an order confirmation email. This means that we have received your order in our system and have pre-authorized your payment.
"At Soniqear, our goal is to offer you the best shipping options – no matter where you are. Our daily mission is to deliver to customers around the world and ensure the highest level of responsiveness at all times."
Once an order is placed, you will receive information about the order status and shipping, as well as the tracking number (via email), once your order has been dispatched.
Shipping Costs
Shipping is free worldwide for all orders.
Order Acceptance & Pricing
Please note that there may be instances in which an order cannot be processed for various reasons. The website reserves the right to refuse or cancel any order for any reason at any time. You may be asked to provide additional verification or information, including but not limited to phone number and address, before we accept the order.
To avoid credit or debit card fraud, we reserve the right to validate your payment information before providing you with the product and to verify the personal data you provided. This verification may include identity, residence, or bank information checks. We reserve the right to cancel any order that we suspect may involve fraudulent use of a credit or debit card.
We strive to provide the most accurate pricing information on the website. However, errors may still occur, such as when the price of an item is not displayed correctly. In such cases, we reserve the right to refuse or cancel any order. If an item is mispriced, we may, at our own discretion, either contact you or cancel your order and notify you accordingly. We reserve the right to refuse or cancel such orders whether or not the order has been confirmed or your credit card has been charged.
Shipping Methods & Delivery Times
FREE SHIPPING [0.00 USD]:
Order cut-off time: 11:00 AM (PST) – (GMT-08:00) Pacific Standard Time (Los Angeles)
Processing time: 1–2 business days (Monday–Friday) – Business hours: 10:00 AM–6:00 PM
Delivery times:
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United States: 7–14 business days
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Canada: 7–14 business days
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United Kingdom: 7–14 business days
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Europe: 7–14 business days
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Australia: 7–14 business days
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New Zealand: 7–14 business days
Similar delivery times apply to all other countries worldwide.
PRIORITY PROCESSING + INSURED SHIPPING [4.99 USD]:
Order cut-off time: 11:00 AM (PST) – (GMT-08:00) Pacific Standard Time (Los Angeles)
Processing time: 1 business day (Monday–Friday) – Business hours: 10:00 AM–6:00 PM
Delivery times:
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United States: 6–12 business days
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Canada: 6–12 business days
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United Kingdom: 6–12 business days
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Europe: 6–12 business days
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Australia: 6–12 business days
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New Zealand: 6–12 business days
Similar delivery times apply to all other countries worldwide.
All orders placed before 11:00 AM (PST) will be shipped the same day.
Shipping Protection [5.00 USD]
Protect your order from damage, loss, or theft. You can enable or disable shipping protection at checkout.
What happens after I place an order?
After placing your order, you will receive a confirmation email with your order number and receipt. Your order is typically shipped within 1 business day (excluding holidays).
Please also check your spam folder if you do not see the confirmation in your inbox.
If you haven’t received a confirmation, please email us at support@soniqear.com with the subject "Order confirmation not received" and our team will get back to you.
Which shipping carriers do you use?
We use various reliable shipping carriers, including USPS. For high-value orders, a signature may be required upon delivery.
How can I check the status of my order?
Simply track your order using the tracking number provided in the email we send you.
If you haven’t received tracking information within 7 business days, please send us an email at support@soniqear.com – we’ll be happy to assist you.
Contact:
Address: 200 Rue de la Croix Nivert
Email: support@soniqear.com
Phone: +33 7 56 91 17 32
Working Hours:
Monday – Friday: 8:00 AM – 6:00 PM